Successful organizations that are industry leaders understand how to tap into the power of consumerism and make success possible. An essential metric that they’re using is Net Promoter Score (NPS) as a single and easy indicator of loyalty that allows them to categorize their customers.
As an early adopter of NPS in healthcare, learn how University of Missouri Health Care has been using the metric effectively, how they’re leveraging it to drive improvement, and why intersecting it with additional data provides a more complete picture of the patient experience—across all settings. This session explores the scientific foundation and power of the NPS metric, how and why it’s being used, and ways to use NPS within your own organization to tackle historical challenges that have been difficult to overcome.
→ Discuss Net Promoter Score (NPS) and the science behind it.
→ Describe powerful NPS insights for tackling difficult topics and knowing where to focus.